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Customer Satisfaction Data

Customer Satisfaction Survey Results

The Human Services Agency (HSA) has implemented a County-wide customer service survey to assess competency in the areas of courteousness, completeness, timeliness and accessibility.  The HSA is focused on collecting customer satisfaction information monthly to improve client satisfaction in the delivery of public services.

Questions are based on a 5-point scale, where 1 is Strongly Disagree and 5 is Strongly Agree.  Below are highlights of the average scores from our survey.


I was treated with courtesy today.

4.0 Out of 5.0

I was able to access County services easily today.

3.7 Out of 5.0

My needs were taken care of quickly and correctly today.

3.9 Out of 5.0

Satisfaction scores represent January – December 2023  data compiled from 12 Survey Kiosks located throughout Ventura County

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