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Child/Adult Abuse & Neglect Hotline: 805-654-3200

ATTENTION MEDI-CAL MEMBERS — Be sure your contact information is up to date!
Report changes HERE.

Don’t risk a gap in your health benefits! The federal law that allowed Medicaid continuous enrollment due to the COVID-19 pandemic has ended, and the Continuous Coverage Unwinding period has begun. As Medi-Cal has full month eligibility, this means that normal renewal processing resumes in April 2023 for individuals with a June 2023 renewal month. To prepare, Medi-Cal members will need to update any change of address to ensure receipt of their renewal packet so that those who are eligible can keep their Medi-Cal coverage or can receive help to transition to another type of coverage. Learn more about how to report changes below.          What to Do If You Lose Coverage Fact Sheet (español)

Medi-Cal participants are required to complete a yearly renewal process, and some clients receive a packet by mail. Additionally, Medi-Cal participants whose income, address, or household situation changes at any time during the year should report these changes within 10 days rather than waiting for the annual renewal process.  The annual renewal process and reporting changes in contact information may be completed by phone, online, by mail, fax or in person. Below are details.

Have Medi-Cal Questions?

Call a health navigator if you need assistance completing any Medi-Cal forms.

Interface: Call 833-607-2650 to speak with a Medi-Cal Navigator or text “medical” to 211211

MICOP: For support in Mixtec, Spanish and English, call 805-215-0730 or visit 135 Magnolia Ave, Oxnard, CA 93030

Ways to Report Income or Changes


You can submit documents and send email messages via our client portal to help meet requirements for CalWORKs, CalFresh, Medi-Cal, General Relief and CAPI benefits. Here’s how:
  1.  Go to vchsa.org/submit
  2.  Fill out the online form
  3.  Take a photo or scan of the document
  4.  Upload the photo or pdf
  5.  Hit submit!

Submit your documents online & send email messages!

Other Self-Service Options Available by Smart
Phone, Tablet or Computer

BenefitsCal.com allows easy access from an Android phone, iPhone,
iPad, tablet or computer for the following services:

  • Check your case status
  • Get current benefit amounts
  • Check your renewal dates and renew benefits
  • View your benefit balance
  • Submit a photo of your verification
  • Locate the nearest Human Services Agency Community Service Center or America’s Job Center using GPS or zip
  • View your benefit balance
  • Submit a photo of your verification

By Phone or Fax

To speak with someone about changes to your income, address or household situation, call 888-472-4463
Monday–Friday, 8 a.m.–5 p.m. or fax your changes to 805-658-4530.

Translate Disclaimer

The Ventura.org website has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the Ventura.org website, and are provided “as is.” No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.

The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website which is the official version.