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Health Insurance Counseling and Advocacy Program (HICAP)
The purpose of the Health Insurance Counseling and Advocacy Program (HICAP) is to provide free counseling and community education on Medicare, Medicare Part D, managed care, and other health insurance issues. If you wish to access this service, you may contact your local senior center to make an appointment or contact our local office at (805) 477-7310. For additional HICAP resources or information, please call HICAP (805) 477-7310 or 1-800-434-0222.

Health Insurance Information and Assistance
Agencies offer assistance with filling out forms, submitting bills, and completing other paperwork necessary for reimbursement


Have you ever considered volunteering?
Would you like to make a difference in the life of someone else? The Ventura County Area Agency on Aging (VCAAA) would like to invite you to consider volunteering for our Health Insurance Counseling and Advocacy Program (HICAP). Volunteering for HICAP provides an opportunity to give back to the community as well as obtaining knowledge in Medicare education, counseling, and elderly assistance.

The HICAP program is always looking for volunteers. Volunteers receive 30 hours of free training followed by 10 additional internship hours before they become registered as HICAP counselors by the California Department of Aging. HICAP volunteers must commit at least 40 hours per year to counseling clients and 12 hours per year to receiving additional training. Bilingual counselors are encouraged to apply. If you are interested, please call. We can use your help!

For more information please call HICAP at (805) 477-7310 or (800) 434-0222.
Request Information

Frequently Asked Questions

What is HICAP-Medicare Program?
HICAP is short for Health Insurance Counseling and Advocacy Program funded through the Older American Act. The United States Department of Aging sends funding to the Center of Medicare and Medicaid Services. HICAP is national volunteer Medicare program that gives free and unbiased counseling, and comparisons on all Medicare Health Insurance and Medicare Prescription Drug Plans. The HICAP program also resolves Medicare, HMO, and Prescription Drug complaints for Medicare beneficiaries.

How does work?
Every year Medicare has their Annual Election Period beginning October 15th through December 7th. This is the time every Medicare beneficiaries need to re-evaluate their health plan and prescription drug plan.

Why would a Medicare beneficiary need to reevaluate their current plan?
Medicare plans change every year so it is important to reevaluate your plan every year. If you are a low income subsidiary for Medicare Part D or a Medicare beneficiary, you will have to reevaluate your plan during the open enrollment period. HICAP can help you complete your choice for a plan that is right for you. You want to make sure that you don't incur more expenses because your plan changes. Be aware that some plans terminate there contract with Medicare.

How does someone enroll to receive help?
If you will soon be eligible for Medicare or if you are already a Medicare beneficiary you can call the HICAP program for a personal appointment to go over all your options on Medicare. HICAP services are free and unbiased we do not sell any products. HICAP is a department of the County of Ventura Area Agency on Aging. Our telephone number is (800) 434.0222.

Did you say that this service is free?
Yes. For help in your Medicare needs contact HICAP at (800) 434-0222, and make a personal appointment for evaluations of your plan.

HICAP Information

NOTE: As a convenience to our visitors, this page may contain links to external websites that are not managed or controlled by the County of Ventura.