In June of 2008, the County of Ventura identified continuous improvement as a focus area. The CEO created the Office of Service Excellence to promote and facilitate continuous improvement through the use of a model known as Lean Six.  BOS back Land Use Streamlining Officials Concede Land Use Problems County Works on Revising Land Use BOS back Land Use Streamlining County Works on Revising Land Use New To Lean Six Sigma Lean can be defined as a management approach that seeks to maximize value while removing wasteful activities and practices.  Six Sigma can be defined as a management approach that seeks to systematically apply scientific principles to reduce variation and eliminate defects in service offerings.

The Resource Management Agency is committed to continuous improvement and has identified the Discretionary Streamlining Process as the first service to be addressed.