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Kim Porter
Deputy Chief Information Officer

The Technical Services Division is dedicated to providing reliable infrastructure support to a wide variety of County technology platforms and business applications. Service personnel are available on a 24x7 basis, 365 days per year to monitor systems, provide first level triage support, and dispatch support technicians as required.

The County Data Center provides reliable power, environmental and security controls, and monitoring of hundreds of server, telecommunications, and security devices that are vital for many of the County’s services.

Trained technicians monitor hardware and software services, data storage requirements, database health and stability, and evaluate and apply security patching and product maintenance/upgrades as necessary. Additionally, we contribute to end user productivity through support of workstations and other end user devices and office productivity tools.

Key Technical Services

  • Service Desk
  • Enterprise E-mail and Office Productivity tools (Microsoft Office Suite)
  • Workstation Support
  • File Sharing and Print services
  • Physical and Virtual Server (VMWare) hosting and support
  • Database hosting and support
  • Directory Services and Identity Management
  • Enterprise storage, backup, and restores

 

Kim Porter, DCIO
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