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Service Excellence
Our journey to excellence through continuous improvement.

 

The County of Ventura has embarked on a deliberate detour from traditional approaches in its stand against waste using a continuous improvement model known as Lean Six Sigma. 

Over the last decade, a number of government entities have employed Lean Six Sigma with substantially convincing results to demonstrate that the concept of effectively creating lean systems in government is not only possible, but probable and attainable.

Lean can be defined as a management approach that seeks to maximize value while removing wasteful activities and practices. Six Sigma can be defined as a management approach that seeks to systematically apply scientific principles to reduce variation and eliminate defects in service offerings.

'Lean Thinking' is a concept for government whose time has come. County staff who have participated in improvement actions report that they experience a sense of renewed energy, team-building, inspiration and excitement when they are able to correct long-standing process problems. Continuous improvement as a way of business has arrived and is here to stay.


To send your ideas of processes that you would like to see prioritized for improvement, please Contact Us.


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Above and Beyond in Ventura

(Click one of the images below to see a BOS presentation on that topic)

Trauma System
Trauma System exitdisclaimer


Harbor Volunteers
Harbor Volunteers exitdisclaimer


Harbor Volunteers
Inmate Discharge exitdisclaimer


Helping Homeless Vets
Helping Homeless Vets exitdisclaimer


Water Management
Water Management exitdisclaimer


Heavy Equipment
Heavy Equipment exitdisclaimer


Fire Dept Community Volunteers
Fire Department Community Volunteers exitdisclaimer


Crime Victims Assistance
Crime Victims Assistance exitdisclaimer

 


 

 

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