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California Department of Child Support Services Customer Connect

Message from the Director

Our top priority is protecting the best interest and well being of children.  Working together, we make a very positive difference in the lives of thousands of children every year.

We are dedicated to making the child support program, services and processes more customer friendly and easier to understand.  Our website has been designed to support those goals.

We make these commitments to you:

  • We will proactively seek to exceed your expectations for customer service excellence.
  • We will answer your calls in less than 60 seconds.
  • We will return your calls and respond to your email questions and inquiries within 3 days.
  • We will actively listen to your concerns and questions.
  • We will provide you with accurate and complete information and answers.
  • We welcome your recommendations for changes and improvements.

Thank you for joining us in supporting and helping your children.

Deborah D. Frahm
Director

Our Mission

The mission of the Ventura County Department of Child Support Services is to promote the best interests and well-being of children and families by working to ensure that children receive adequate and appropriate support from both custodial and non-custodial parents.

Our Philosophy

We will faithfully uphold the laws relevant to the establishment and collection of child and medical support and extend our commitment to the community by providing services to promote family self-sufficiency. We offer our assistance to all individuals in a professional and courteous manner. We believe we can make a positive difference in the lives of children by being dedicated to our mission and performing our duties to the best of our abilities. We will treat the public and fellow employees with respect, fairness and dignity. We will act with integrity and be impartial in all of our decisions. We take pride in the trust bestowed upon us in our mission and will strive to always uphold this trust.

California Department of Child Support Services

Ventura County DCSS is one of 52 local child support agencies (LCSA) working with the California Department of Child Support Services to serve the needs of the people in our state. Click here to view the California DCSS Mission Statement.

The California Department of Child Support Services has released the 2010-2014 Strategic Plan. You can review the 2010-2014 Strategic Plan by clicking on the link below:

View the 2010-2014 Strategic Plan

 

NOTE: As a convenience to our visitors, this page may contain links to external websites that are not managed or controlled by the County of Ventura.